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Refund policy

Return Conditions

Free returns are available for all items within 7 days of delivery, provided the return conditions specified below are met.

  • Purchases must be returned from the original delivery location.
  • Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product
  • Items returned must be in their unused original condition with all Hami Perfumes barcodes attached and any related tester pieces.
  • Incomplete, damaged, or altered returns, or anything we at Hami Perfumes reasonably believe has been used, will not be accepted and therefore be sent back to the customer.
  • If the product sent to us is not defective, you will be charged for shipping charges.
  • No return or refund policy for the products which have been bought by discount or promotional costs.

Receiving a Refund

  • No Refund for cash on delivery orders.
  • Refunds will be accepted only for orders which paid through online payment method.
  • We will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 10-15 working days (UAE public holidays may delay this process).

 Exchanges

  • Currently orders cannot be exchanged online.